Role details

Key Accounts Clerk

Halesowen   •   £20,000   •  Permanent

Bullet points

  • Key Accounts Clerk
  • Great Local Business Opportunity!

About Our Client

  • To process requests received from the field for order processing and invoicing activity across relevant operational area relating to Key Account Customers
  • To provide an effective and efficient Key Account Customer order acceptance and invoicing process to support the business unit(s)
  • To ensure compliance and relevant financial controls arising from the order acceptance and invoicing activity
  • Interaction with Field Sales/Account Management and Operational teams and OTC leaders
  • Accountable for delivering and maintaining quality, accuracy and improving customer satisfaction through process improvements for Key Account Customers to meet particular order and invoicing requirements

Job Description

  • Target turnaround times for order acceptance and invoicing
  • Review & maintain high level of quality and effectiveness of order acceptance process
  • Ensure accuracy of information to facilitate Operations and invoicing functions post order acceptance
  • Queries relating to invoices due to errors and completeness
  • Level of credits against invoice volumes
  • Responsible for the daily timely and accurate and effective processing, of customer orders and invoicing/credit requests received from Field Sales and Operations and Cash Collections Team
  • To review completeness of information provided from Field Sales/Account Management and Operations Personnel and provide feedback to improve quality and address with team leaders and management persistent failures
  • To provide customer satisfaction through the participation in an efficient and responsive processing environment
  • To foster effective working relationships with Sales and Key Account Management Teams and Operations Management in the branches.
  • To undertake sales development training to continuously improve the delivery of results.
  • Provide feedback to branch operation managers where requests cannot be processed
  • Ensure correct set up of installation billing for close outs with respect to signalling connections
  • To develop best practice to the order acceptance and invoicing process so that queries, errors and omissions are minimised
  • Ensure presentation of installation and service invoices is appropriate to the customer requirements and sufficient detail is supplied to facilitate payment Providing regular feedback to Sales, Key Account Management and Operations Management on development of processes and status of orders and Invoicing/Credit backlogs
  • Undertake customer visits with Key Account Management to address SLA's and customer requirements to ensure compliance
  • To maintain responsibilities for compliance with regulatory requirements

The Successful Applicant

  • Strong mentality and adaptability, to be able to make fast and good decisions
  • High level of competency in communication and interpersonal skills
  • Self motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and to demonstrate an active approach
  • Ability to work in effective teams and work under pressure within deadlines
  • Learning/Change Agility: eagerness to continuously review delivery of services to ensure delivery is always optimum.
  • Develops trust in others - smooth relationships, helps and advises others
  • A strong negotiator, able to influence and persuades others
  • Embraces technology and its advantages and helps shapes efficiencies through technological enhancements
  • A positive person, who looks for opportunity to achieve

What's on Offer

South West Birmingham - Quinton

Free Parking


Apply for this job

Click the Apply or LinkedIn button below or contact Emma Atkins quoting job reference 13713675
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