Role details

This position is now filled

International Payroll Specialist

Cheltenham   •  Permanent

Bullet points

  • Working with a growing Payroll provider
  • Working in collaboration with the companies payroll team based overseas

About Our Client

Based in the UK and with operations in the US, our client is a highly successful payroll services business, providing fully managed payroll services to a wide range of businesses. With the main focus on delivering an outstanding customer experience and service levels, the company has experienced rapid growth over the last few months.

Job Description

  • This role will require the successful candidate to deliver accurate and compliant payroll processing for a group of assigned clients and payrolls, cocoordinating the client's requirements and managing the process with our trusted in-country payroll network.
  • In addition to this there will be elements of scheduling and time management, managing and delivering client payrolls against the agreed schedule communicating directly with clients and ICPs to meet or exceed the client deadlines.
  • Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. Maintaining a high customer satisfaction rating.
  • Managing and maintaining clear and informative communications to clients, partners, implementation team and client account managers.
  • Taking responsibility for being the primary operations contact point for the UK and a group of countries, developing and maintain detailed knowledge of the statutory processes for those countries. Working closely with the implementations team to take-on new payrolls and clients.
  • Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.
  • Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

The Successful Applicant

  • We are looking for individuals that have worked in a multi-client Payroll environment, managing a diversity of payroll transactions.
  • Someone that has a proven track record of delivering UK payrolls and that can achieve strict service level agreements and working with multiple payroll organisations.
  • Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.
  • Someone that holds excellent communication skills and a track record of delivering high levels of customer satisfaction.

What's on Offer

On offer is a fantastic opportunity to work within a growing company and take your Career to the next level, with a generous salary and progression opportunities.