Role details

Helpdesk Coordinator

Manchester   •   £16,000 - £17,000   •  Permanent

Bullet points

  • Helpdesk Coordinator
  • Helpdesk Coordinator

About Our Client

Facilities provider

Job Description

As a Help desk Provider you will be responsible for;

  • Comply with Health, Safety and Environmental policies
  • Achieve the highest standards of quality, service and presentation of the business
  • Effectively monitor delivery of reactive works and ensure contract KPI's
  • Foster client relationships and develop a culture of trust and respect
  • Allocate and dispatch reactive work orders to appropriate engineers
  • Ensure work orders are completed to meet the contractual timescales
  • Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis
  • Escalate potential unavailability work orders to the operations managers and supervisors
  • Ensure that complaints are dealt with appropriately
  • Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area
  • Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
  • Manage all PPM activity from distribution to collation and closure
  • Manage all contractors PPM activities
  • Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.
  • Raise contractor orders and GRN where applicable
  • Record Engineer/Supervisor Holiday records
  • Raising of Quotes in the relevant CAFM system

The Successful Applicant

Must have previous experience of call centre or call logging systems

  • Previous experience of customer facing role
  • Proven communication skills
  • Must be able to work to tight deadlines
  • Logical and methodical
  • Team player - Ability to work alone or as part of a team
  • IT literate - experience in quality & performance measurement systems
  • Flexibility / Adaptability
  • Attention to detail

What's on Offer

Full time role

Apply for this job

Click the Apply or LinkedIn button below or contact Natalie Moyles quoting job reference 13700470
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