Role details

French speaking European Collector

London   •   £20,000 - £23,000   •  Permanent

Bullet points

  • Fluent French Essential
  • Purely a phone based role

About Our Client

A global marketing company based in Central London.

Job Description

  • In your first month, you should find your bearings, understand the service and our customer types, and start to build key internal and external relationships. You will learn the systems required for your role including Netsuite and Salesforce. You will get comfortable with sending regular statements and encouraging collection by contacting customers via telephone and email.
  • After 3 months, you will be an expert in collecting from French customers, reconciling individual accounts and starting to assist in other regions (Italy as an example), whilst making recommendations to your manager with regards to our existing Collections policy.
  • After 6 months, you will have confidence in full knowledge of your customer portfolio, and able to assist with monthly metrics and report potential bad debts. You will be communicating regularly with Sales, Account Management, Finance and Legal on remedial action for overdue amounts.
  • When you finish up your first year, you will be an essential part of the credit and collections team, having substantially improved DSO. You will assist in other areas when necessary such as audit related requests.

The Successful Applicant

  • A minimum of two years' in a Collections role
  • Proven results in reducing debtor days
  • Effective and sensitive communication skills
  • Strong ability to adapt to a fast paced sales driven organisation where processes are still being implemented or refined
  • Proactive attitude - ability to take initiative to get things done
  • An eye for process improvement
  • Proficient Microsoft Excel and IT skills
  • Quick learner of new systems
  • Confident in reconciling accounts with mis-matched payments, credit notes etc,
  • Experience of working with advertising, marketing, or media agencies in France is highly preferable
  • Fluency in French and English is essential
  • Additional European language would be a plus

What's on Offer


Apply for this job

Click the Apply or LinkedIn button below or contact Tom Eaton quoting job reference 13753221
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