Role details

Fluent German speaking customer service representative

Brighton   •   £9 - £10 per hour (£18,719 - £20,798)   •  Temporary

Bullet points

  • German and English (fluent)/ Ideally Swiss German speaker but others welcome
  • Past customer service and administration experience required

About Our Client

My client is a international organisation with a large presence in the South of England. The a expanding rapidly and due to working internationally need fluent language speakers.

Job Description

Main point of contact for Customers within the DACH region, for all ordering activities and enquiry/query management to resolution, across the entire Order to Delivery (OTD) process.

Additionally responsible for maintaining order data within our SAP R/3 System

* Capturing orders in various formats, processing them and managing any subsequent changes.

Dealing with enquiries/queries relating to the OTD process.

* Proactively managing the day-to-day requirements for own customer portfolio.

* Maintenance of relevant systems with valid information.

* Developing strong working relationships with key customers.

* Managing the collection/returns of product process to resolution.

* Networking/building relationships with internal customers.

* Applying customer logistics initiatives.

* Team player, also able to use own initiative

* Be able to work with multiple deadlines/tasks

* Be numerate

* Computer literate

* Excellent problem solving skills

* Excellent telephone manner

* Excellent time managements skills, sense of urgency, able to separate urgent and important

* Adaptable/responsive to change

* Proactive/can-do attitude

* Excellent communication (written & verbal), interpersonal and presentation skills will be essential.

* Enthusiastic, resilient and able to manage pressured situations

* Fluent in English and German

The Successful Applicant

Must be German and English (fluent)/ Ideally Swiss German speaker but any other fluent German speakers are welcome.

Have past administration/customer service experience

Knowledge of SAP would be a plus but not essential

What's on Offer

A long term role, initially for 12 months as a customer service advisor who will be developing strong relationships with German clients. The role is based in Brighton.

Apply for this job

Click the Apply or LinkedIn button below or contact Evangeline Cody quoting job reference 13752484
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