Role details

Financial Services - Adminstration

Leeds   •  Temporary

Bullet points

  • Finacial Services Company
  • Leeds based - Immediate start

About Our Client

My client are a well known financial services company based in Leeds

Job Description

  • Provide outstanding customer service to meet the requirements of both internal and external customers
  • Responsible for the account opening and maintenance of UK and Overseas individual & joint accounts
  • Make customer contact via phone email /letter to enable straight through processing for new accounts as appropriate.
  • Timely and accurate processing of all customer data to ensure that it meets customer and business expectations
  • Responsible for the processing of all daily time critical tasks as per departmental productivity measures
  • Responsible for the administration of tax documentation on all individual & joint accounts
  • Responsible for customer activity monitoring and customer screening
  • Maintain customer records by updating accurate account information.
  • Continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality
  • Be part of the departmental telephone query team to support all queries and requests from internal customers
  • Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit.
  • Treat clients fairly at all times
  • Maintain the first line of compliance defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.
  • Maintain the first line of defence by operating risk controls assigned to the individual.
  • Use the training and competence scheme to maintain the appropriate knowledge, skills and expertise to carry out the role competently.
  • Continued adherence & delivery of Regulatory Operations practices and will work in partnership with other teams to ensure successful delivery of all BAU processes/projects.

The Successful Applicant

  • Knowledge of unit operating processes.
  • Understanding of wider operational processes
  • Understanding of TD Group Anti - Money Laundering Regulations
  • Know the regulatory environment and associated risks that require managing
  • Understand the principles of Treating Customers Fairly
  • Understand the principles of Training and Competence
  • Understand the key drivers of Client Loyalty within a retail environment

What's on Offer

9/10 pounds per hour

Immediate start

Progression available

Apply for this job

Click the Apply or LinkedIn button below or contact Katie Scott quoting job reference 13746640
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