Role details

Evenings Customer Service - Finance

Watford   •   £800 - £1,000 per month (£9,600 - £12,000)   •  Permanent

Bullet points

  • Evenings financial services customer service work based in Watford
  • Workign 4 hours form 4pm to 8pm Monday to Thursday

About Our Client

This specialist Financial Services business is based in the Watford area with parking and good public transport links. A fun and strong global group that will add value to anyone's CV. There is a number of positions as these roles have come about due to company growth and therefore a positive sign of the stability on offer

Job Description

The core purpose of the Evenings Customer Service - Finance role is to monitor accounts that are in arrears and to negotiate payment arrangements with borrowers in order to bring their accounts up to date, therefore this role requires someone with good communication happy to speak to individuals about their personal finances.

  • Contacting existing borrowers who are in arrears for proposals and repayments
  • Monitoring loan payments from completion until redemption
  • Contacting borrowers re direct debit returns
  • Instructing field agents where necessary
  • Instructing solicitors to initiate court action and repossession action where required and as a last resort
  • Collecting payments by debit card
  • Dealing with telephone queries from clients, solicitors and any other third parties
  • Complying with Money Laundering, Fraud Prevention and Data Protection regulations
  • Complying with CCA and FCA regulations including Debt Collection guidance
  • Ensure own compliance with the TCF policy
  • Maintain the company's compliance standards and own compliance training

The Successful Applicant

The Evenings Customer Service - Finance positions requirements are as per below

  • GSCE/GCE qualifications in both Maths and English are essential
  • A team Player
  • Strong interpersonal and communications abilities
  • Basic knowledge of Microsoft Word and Excel is essential
  • Basic knowledge of litigation processes is desirable

What's on Offer

  • Competitive salary
  • Excellent added value experience to your CV
  • Bonus scheme
  • On site Watford parking

Apply for this job

Click the Apply or LinkedIn button below or contact Joe West quoting job reference 13690165
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