You are here
Escalated Customer Care Advisor
Escalated Customer Care Advisor, Nottingham, Permanent
Banking, Customer Service, Nottingham
About Our Client
Our client is a multi award winning, top class employer in Nottingham, located centrally and with a fantastic reputation for career development, future opportunities, training and support.
In this key role, you'll deal with a wide range of customer complaints and complex queries. You will interact with our customers to understand and resolve their individual situations in a methodical manner. You will support our customers through difficult times which could include financial difficulties, bereavement and hardship and so you will need a sensitive and empathetic approach alongside supporting them to find sustainable solutions to their credit problems. You'll also assist colleagues in other areas of our business to ensure they deliver a superior customer experience..
The Successful Applicant
We're looking for highly effective communicators who can deal with difficult situations and think on their feet. Your excellent listening skills will be complemented by a positive approach and a willingness to take ownership of a situation and see it through to resolution. You'll also be capable of spotting opportunities to improve the way we work.. .You're a keen self-starter with a total commitment to achieving positive outcomes.
What's on Offer
Full time 37.5hrs - 10.45am-7.30pm Mon to Fri including every Saturday (9am-4pm) with a scheduled day off in the week . Salary - £18,000