Role details

Deputy Services Manager

Greenwich   •   £32,359 - £33,359   •  Temporary

Bullet points

  • Our housing client requires a Deputy Services Manager for their Greenwich Patch
  • This role will manage different supported schemes including floating & refuge

About Our Client

The housing association specialises in providing housing and support to women in London, including those fleeing domestic violence, women who have been trafficked and mothers leaving prison.

Job Description

The aim of the Deputy Services manager role will be to

  • Deliver quality support services for Housing for Women within the standards and contract assessment and monitoring framework set out by our Commissioners and funders.
  • Ensure that service users are provided with secure, safe, supportive and sensitive services in line with policies and procedures.

Key Responsibilities

  • Responsible for the operational development and management of the Services, ensuring effective reporting to the Director as appropriate
  • Responsible for budgeting, risk management and financial control within the team
  • Responsible for the performance of team, and high standards of customer care, setting appropriate KPIs and targets, monitoring and management of performance.
  • To be an inspiring role model and manager within the Supported Housing department ensuring effective line management.
  • To act in accordance with the values and aims of the association
  • To promote and implement housing policies and procedures
  • Ensure that individual support plans are developed, delivered, monitored and reviewed in line with the required quality & regulation standards and that service users lead on the development and review of their support plans.

  • Ensure occupancy levels in refuges are maximised and ensure there are implement identified strategies for income maximisation

  • Carry out regular file audits on service user files to ensure that quality standards are being maintained and work with other Managers in the department to carry out service reviews across all services.

The Successful Applicant

The successful candidate will have the following attributes:

    • Significant experience of effectively managing teams delivering services to vulnerable people across floating support and accommodation based settings.
    • Experience of managing volunteers/volunteer programmes.
    • Demonstrate experience of under taking individual assessments including risk assessments and developing and delivering support plans.
    • Experience of partnership working and ability to effectively liaise and negotiate with voluntary and statutory agencies.
    • Knowledge and experience of delivering housing related support services under contract and providing the relevant monitoring and meeting the sector quality standards framework.
    • Knowledge and experience of current Health and Safety legislation as it relates to staff at work and the management of accommodation and buildings.
    • Up to date knowledge of relevant legislation and local and national policy in respects of DVA including: Housing/Housing Options, welfare benefits, legal interventions, MARAC/MAPPA, safeguarding etc.
    • Knowledge of good practise and policy in respect of Person Centred Support Planning, Risk Assessment and Outcome Monitoring.
    • Demonstrate knowledge and experience of using Microsoft office or equivalent, including the use of Outlook, Word and Excel in order to be self-servicing.
    • Experience of all aspects of managing staff including; recruitment, induction supervision and appraisal as well as tackling poor performance.
    • Educated to a degree level.
    • Good standard of literacy and numeracy.

    CAADA accredited qualification or equivalent

    • Ability to make decisions, delegate and work independently whilst remaining accountable to the line manager. Able to work under pressure, planning, organising and prioritising workloads.
    • Excellent communication skills.
    • Ability to deliver training to a wide range of audiences, including presentations and awareness training events.
    • Ability to communicate information clearly, confidently and concisely with the potential to present information appropriate to the situation and audience.
    • Demonstrate ability to write letters and reports to a good standard and to maintain accurate records.

    Ability to set objectives, structure a work programme and implement improvement programmes in order to achieve strategic objectives.

What's on Offer

This interim role offers a competitive salary

Apply for this job

Click the Apply or LinkedIn button below or contact Amy Robinson quoting job reference 13479484
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