Role details

Customer Services Team Leader (12 Month Fixed Term Contract)

Sunbury-On-Thames   •   £27,000 - £35,000   •  Temporary

Bullet points

  • New maternity cover based in Sunbury-on-Thames, Middlesex
  • Working for a reputable, well known brand.

About Our Client

My client is a large corporate FMCG business in Sunbury-on-Thames, Middlesex.

Job Description

  • Responsible for achieving/exceeding base line customer service metrics
  • Establish and gain commitment to clear performance targets
  • Conduct training, assessments and call monitoring and provide constructive feedback to CSRs
  • Effective communication of all customer service-related issues
  • Manage all aspects pertaining to CSR staffing resourcing, including recruitment, attendance and holidays
  • Complaints Handling: resolve escalated customer complaints related to orders, products, policies and other business activities
  • Maintain comprehensive product, system, commercial knowledge and soft skills, within the team of CSRs, to manage the customer relationship
  • To provide reporting & analytics to the commercial organisation with the aim to optimise the Supply Chain relationship with customers and drive value-added services
  • To on-board all new team members
  • Ensure team members are up-to-date/trained with latest business critical information/requirements
  • Sit on the New Products Team as representative and primary point of contact of Customer Service

The Successful Applicant

  • Experience within a Customer Service environment
  • Ability to manage, motivate and effectively communicate with team members
  • Proactive approach to problem-solving and complaint handling/escalation
  • Team player
  • Sound administrative skills
  • Excellent communication skills, both verbal and written
  • Able to work well under pressure
  • Excellent organisational skills
  • Excellent computer skills - proficiency in SAP; Microsoft Office Suite
  • Fluency of English language, both verbal and written
  • Knowledge of a Nordic language would be preferred

What's on Offer

New 12 month fixed term contract position for a Customer Services Team Leader role based in Sunbury-on-Thames, Middlesex offering a competitive salary and package. The person would be responsible for four customer service representatives to ensure that business targets are met and that any issues are resolved quickly. Candidates with knowledge of a Nordic language will be preferred and you will need to be available to start immediately or at short notice.

Apply for this job

Click the Apply or LinkedIn button below or contact Rachel O'Shea quoting job reference 13741005
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