Role details

Customer Services Administrator

International   •   £17,500 - £18,500   •  Permanent

Bullet points

  • Customer Services Administrator
  • Customer Services

About Our Client

To provide administrative support to the Customer Services department and occasional cover for other team members when required.

Job Description

  • Customer order processing and management of customers, answering questions, investigating queries, relaying stock issues, order amendments etc
  • Processing daily information from our 3rd party warehouses such as intakes, despatches etc.
  • Managing credit notes and returns from customers
  • Communications with internal and external people to solve discrepancies
  • Checking proof of deliveries
  • Helping to produce periodic reports on service levels and outstanding orders
  • To provide back-up support for stock control and the customer services team
  • General administrative support to the team and the Supply Chain Manager
  • To undertake any other duties reasonably associated to the role

The Successful Applicant

  • Previous experience within a customer orientated role, preferably in a manufacturing environment
  • Excellent communication skills both written and verbal to be able to work effectively and efficiently with customers as well as colleagues
  • Being able to work on your own initiative and as a part of a team
  • Ability to work well under pressure to meet tight deadlines
  • Great attention to detail
  • Good analytical and problem solving skills
  • Good organisational skills
  • Efficient IT skills and working knowledge of MS Office
  • Knowledge of customer service principles and practices
  • Excellent interpersonal skills

What's on Offer

A competitive salary and benefits Package

Apply for this job

Click the Apply or LinkedIn button below or contact Ewan Quinn quoting job reference 13723163
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