Role details

Customer Service Sales Administrator

Uxbridge   •   £8 - £10 per hour (£16,639 - £20,798)   •  Temporary

Bullet points

  • First class Customer Service Sales Administrator required
  • Work for a well-known, rapidly growing company in West London

About Our Client

A well-known utilities company based in great offices in London.

Job Description

Main Responsibilities

This role works substantially within standard processes or guidance to:

  • Interrogate current internal and external systems to gather information, help resolve queries and anomalies and to update records or input new ones.
  • Establish effective communication with customers and potential customers which may be verbal or in writing by electronic or whatever means is most appropriate.
  • May need to undertake some basic research to identify correct information such as landlord contact information or previous tenant information.
  • Resolving customer queries when required including reviewing accuracy of amounts charged to ensure a positive customer experience and outcome.
  • Establishing and informing within approved mechanisms the correct price for customers and seeking approval when circumstances may arise outside of set parameters.
  • Taking initiative when appropriate to seek to increase sales where, for example, a customer may have other premises, or action is required in respect of possible change of supplier.
  • To provide necessary support and positive communications to other parties undertaking sales activity on the company's behalf.
  • Work effectively and in a positive manner with colleagues, service providers and stakeholders in and outside of the business.

The Successful Applicant

Ideally candidates will have a minimum of 6 months sales or customer service knowledge in a business to business context or directly with customers, or can demonstrate skills that equip them for this activity.

Must have knowledge of and be proficient in Microsoft Office

What's on Offer

Temporary ongoing assignment with potential to go permanent.

Apply for this job

Click the Apply or LinkedIn button below or contact Bridget Wilson quoting job reference 13753873
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Bridget Wilson quoting job reference 13753873