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Customer Service Representative
- Immediately Available
- Customer Service
About Our Client
My client is looking for a Customer Service Representative to join their team ASAP on a temporary basis. The role will last for a minimum of 3 months, but this is expected to be a long term position.
The Order to Cash Consumer team deals with the end to end process of receiving customer orders, the pricing and rebates administration through to the subsequent management of customer's receivables accounts.
This role presents an excellent opportunity to join the OTC as part of the Customer Services team, which is key to the co-ordination of incoming customer orders through to delivery, including the resolution of related queries.
Manage customer orders received in various formats and managing any subsequent changes, ensuring effective communication with internal supply chain and external customers alike
Help drive the accuracy of inbound orders through pro-actively dealing with tasks, and addressing process issues applying LEAN/CI philosophy
Managing the collection/returns of product process to resolution
Supporting the collection of cash receivables to agreed terms, through effective resolution of delivery queries, or end to end ownership of assigned accounts
Collaborate with in-house Smartways transport team
Communication: Excellent communicator with the ability to deliver information with clarity, and be persuasive whilst demonstrating Culture of Accountability.
Ability to develop strong working relationships with key customers (internally & externally)
Driven to continuously improve processes and own development
Attitude: positive and can do attitude of a team player
Will have strong planning and organisational skills with attention to detail
Ideally will have working knowledge of SAP.
Enthusiastic, resilient and able to manage pressured situations
Fluent in English.
The Successful Applicant
To be considered as a Customer Service Representative you must be immediately available with a good understanding of the above duties.
What's on Offer
The hourly rate is £10.50ph.