Role details

Customer Service Representative

Brighton   •   £10 - £11 per hour (£20,798 - £22,878)   •  Temporary

Bullet points

  • Temporary Customer Service Representative required
  • Candidate must be immediately available and knowledge of SAP would be a benefit

About Our Client

My client is an international organisation with a large presence in the South of England. The a expanding rapidly and due to working internationally need fluent language speakers.

Job Description

The Order to Cash Consumer team deals with the end to end process of receiving customer orders, the pricing and rebates administration through to the subsequent management of customer's receivables accounts.

This role presents an excellent opportunity to join the OTC as part of the Customer Services team, which is key to the co-ordination of incoming customer orders through to delivery, including the resolution of related queries.

* Manage customer orders received in various formats and managing any subsequent changes, ensuring effective communication with internal supply chain and external customers alike

* Help drive the accuracy of inbound orders through pro-actively dealing with tasks, and addressing process issues applying LEAN/CI philosophy

* Managing the collection/returns of product process to resolution

* Supporting the collection of cash receivables to agreed terms, through effective resolution of delivery queries, or end to end ownership of assigned accounts

* Collaborate with in-house Smartways transport team

* Communication: Excellent communicator with the ability to deliver information with clarity, and be persuasive whilst demonstrating 'Culture of Accountability'.

* Ability to develop strong working relationships with key customers (internally & externally)

* Driven to continuously improve processes and own development

* Attitude: positive and 'can do' attitude of a team player

* Will have strong planning and organisational skills with attention to detail

* Ideally will have working knowledge of SAP.

* Enthusiastic, resilient and able to manage pressured situations

* Fluent in English.

The Successful Applicant

Must be fluent in English

Have past administration/customer service experience

Knowledge of SAP would be a plus but not essential

What's on Offer

A temporary customer service position with the possibility to be extended. This is based in Brighton and is to start immediately.

Apply for this job

Click the Apply or LinkedIn button below or contact Evangeline Cody quoting job reference 13753002
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