Role details

Customer Service Advisor

International   •   £20,000 - £23,000   •  Permanent

Bullet points

  • Must have excellent customer service skills
  • Must be an excellent communicator

About Our Client

My client is a world leader in luxurious retail goods, looking to recruit for a Customer Service Advisor to ensure that the consumer base.

Job Description

The role as a Customer Service Advisor is to:

  • Take responsibility for being the first point of contact for all consumers via phone and email, and ensuring a high quality of service is delivered at all times.
  • Ensure that all calls and emails received are dealt with promptly, in line with agreed internal processes and targets.
  • Have a full understanding of all our products to ensure correct and knowledgeable responses are given to the consumer.
  • Ensure all incoming complaints are created as cases within our internal ServiceCloud system for future recording purposes and visibility to the business.
  • Ensure all complaints follow best practice and batch testing of products is requested when necessary.
  • Provide support and assistance to colleagues within the team through training, coaching and adopting good team ethics.
  • Establish, develop and maintain effective working relationships with all departments in the business to ensure an aligned delivery of business objectives and communication to our end users and partner.
  • Process internal and external product orders when required.
  • Perform other duties as assigned.

The Successful Applicant

The ideal candidate will have:

  • Excellent people and organisational skills
  • Excellent verbal and written communication skills are required
  • Decision making ability
  • Responsible attitude
  • Ability to prioritise work
  • Customer service experience
  • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required;

What's on Offer

Salary + Benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Sarah Bryce quoting job reference 13758877
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