Role details

Credit Controller

Solihull   •   £18,000 - £22,000   •  Permanent

Bullet points

  • Credit Controller
  • Full Time

About Our Client

Responsible for the timely collection of cash from customers in a proactive manner to ensure Days Sales Outstanding targets are met and past due balances are within acceptable guidelines. Works closely with Cash Allocations for query resolution and underpayment settlement. Build close relationship with Sales and work collaboratively to resolve invoice disputes.

Job Description

  • Review customer aging balances and carry out proactive follow up
  • Establish relationship with customer Accounts Payable department and maintain contact on a regular basis
  • Assist with the reconciliation of customer accounts
  • Issue Dunning notices within set timelines and place accounts on hold in a timely manner
  • Propose legal action and monitor progress
  • Update customer accounts for any disputes to prevent incorrect follow up action
  • Update customer notes with progress on cash collections and issue resolution
  • Participate in initiatives that contribute to a lean process culture
  • Cash is collected in a timely manner that meet set targets
  • Strong relationship built on partnering to progress issues
  • Customer accounts are up to date and accurate
  • Customers are aware of overdue amounts and react appropriately
  • Legal Action is triggered on time
  • Appropriate follow up action taking decisions on next course of legal action is complete
  • Status of account details are visible to Credit Managers and other cash Collectors
  • Targeted reduction in transactional costs and waste is eliminated in role specific tasks

The Successful Applicant

Minimum 2 years within Collections and Credit Control, previous experience in a Shared Services environment would be an advantage


Understands Credit Management process, knowledge of ERP systems and automated Collections tools, preferably Get Paid. Computer literate and numerate. Negotiating, influencing and Customer Care skills. Other finance experience would be an asset (Accounts Payable, Cash Allocations)


  • Effective communication skills both oral and written
  • Ability to work under pressure and meet tight deadlines
  • Team player
  • Ability to identify and address problems by developing logical solutions

What's on Offer


£18,000 - £22,000

Full Time

Credit Controller

Free Parking

Close to public transport links

Apply for this job

Click the Apply or LinkedIn button below or contact Emma Atkins quoting job reference 13751314
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