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About Our Client
We are looking for a full-time Collections Negotiator to join our Collections team. The role will involve providing a first class collection service to a variety of clients, including the finance and automotive industry.
Candidates will preferably have proven experience of collections, telesales or customer services in a call centre environment, but this is not essential.
You will be a confident and assertive communicator on the telephone and be able to successfully negotiate financial payment plans. You will be able to deliver a straight-forward collection service and demonstrate the ability to work both autonomously and as a team player. You should have excellent IT skills to be able to use our debt management system. You will be given training, guidance and support to develop your role within our Collections team.
Key responsibilities will include:
- Using the dialler system to make outbound calls; liaising with debtors and third parties to maximise recoveries on late debts
- Negotiating payments with debtors; agreeing financial payment plans
- Achieving set targets in volume collections
- Using debt management system to record details of calls, store documents, etc
You will be expected to work on a rota basis, working shifts to provide cover between 9am to 6pm; Monday to Friday. Applicants will be required to complete a credit and DBS check at interview stage.
We offer a competitive salary and excellent benefits package; including 22 days annual leave (in addition to bank holidays), a bonus scheme, pension, training and development, healthcare scheme, subsidised gym membership, on-site restaurant, an active social committee, free on-site car parking and childcare vouchers.
The Successful Applicant
Self - starter
Good team player
Confident and assertive
Good level of I.T skills
What's on Offer
Based in Warwick
£15,000 / £16,000 p.a