Role details

Complaint Investigation Team Leader

London   •   £36,000 - £38,000   •  Permanent

Bullet points

  • Complaint Investigation and Resolution
  • Property Management Company

About Our Client

This property management company look after premises for public sector clients all over the UK and resolve any queries or complaints related to their service.

Based in Central London and walking distance from major train and tube stations, they are easily accessible from all sides of London.

Job Description

The Complaint Investigation Team Leader will be responsible for:

  • Responding to and investigating complaints of a complex and senior nature
  • Chasing up senior members of staff to ensure resolutions meet SLAs and KPIs
  • Line management of Customer Service Advisers
  • Acting as a customer champion, challenging peers and senior managers

The Successful Applicant

The successful Complaint Investigation Team Leader will:

  • Have solid management experience in a customer service / case management environment
  • Be a confident communicator to build internal and external relationships
  • Be committed to providing first-rate customer service
  • Have an understanding of property management and/or public services

What's on Offer

A salary of 36k+ (dependant on experience) and an attractive benefits package.

Apply for this job

Click the Apply or LinkedIn button below or contact Jonathan Hrycaiczuk PP quoting job reference 13767828
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