Role details

Collections Team Leader

Richmond upon Thames   •   £30,000 - £34,000   •  Permanent

Bullet points

  • Do you have the ability to progress and develop a team?
  • Can you delegate tasks and learn things quickly?

About Our Client

A very successful business based in based in Richmond Upon Thames, looking for a Collections Team Leader to take control of their current team of 3. A global business that is growing at a rapid rate, offering a fantastic opportunity to join them as they take their next step of growth.

Job Description

Job Description:

  • Day to Day management of 3 Collections Account Managers to include providing support, training and mentoring and guidance.
  • Monthly one to one with the Collections Account Managers to provide guidance and feedback on performance against annual objectives.
  • Monitor specific cases of concern across all sectors and report them.
  • Recommend and maintain updates to the collections procedures
  • Effectively delegate and monitor collections queues to ensure an even distribution of workload.
  • To provide a culture of innovation and development to the collections team from idea to inception.
  • Review cases for provision recommendation and write off for recommendation.
  • Review credit grade changes, and criterion trigger reason codes.
  • Review delinquency notes fields ensuring these are kept up to date.
  • Review valuation fields ensuring these are being kept up to date.
  • Review Vat reclaim fields ensuring these are being kept up to date.
  • Recommendations and the correct processing of disposals after sale.
  • Litigation recommendation, ongoing litigation action reviews, and legal cost reviews.
  • Monitoring and optimising income.
  • Review unpaid direct debit reports informing any early concerns.
  • Responsible for the correct daily production and release of all letters.
  • Reporting of no loss dysfunctions.
  • Liaise with on serious delinquencies and help coordinate any actions required to minimise losses.
  • Daily monitoring of deposit with follow-ups and recommendations where necessary.
  • Review reports and instruct Collections Account Managers on any necessary actions.

The Successful Applicant

Candidate Profile:

  • Experience of supervising and coaching staff
  • Good organisational skills
  • Excellent negotiation and communication skills
  • Knowledge of Finance Industry.
  • Good knowledge of excel and other Microsoft systems.
  • Ability to work independently in a small team.
  • Good Telephone communication skills.
  • Knowledge of CCA legislation preferred.
  • To be able to innovate and make suggestions for improvements and follow these ideas to conclusion.
  • Act with integrity at all times and embrace the philosophy of treating customers fairly.

What's on Offer

Job Offer:

  • £30,000 - £34,000 per annum
  • 10% discretionary bonus
  • 25 days holiday
  • Car Park
  • Auto enrolment onto company benefit scheme

Apply for this job

Click the Apply or LinkedIn button below or contact Ollie Clements quoting job reference 13769039
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Ollie Clements quoting job reference 13769039