Role details

Collections Officer - MICM Studier/Qualified

Warwick   •   £26,000 - £32,000   •  Permanent

Bullet points

  • Collections, Credit Control, MICM, Qualified, Studier, Permanent, Warwick
  • Opportunity for a MICM Studier or Qualified Credit Control professional...

About Our Client

A globally recognised financial services brand in Warwick.

Job Description

  • High volume telephone calls, e-mails and letters to follow up overdue amounts and execute debt recovery to minimise further ageing of current debt at 0-30 days overdue.
  • Working within a process driven Collections structure.
  • Investigate reasons for non-collections / non-payment.
  • Effective communication with customers, internal commercial teams and administration departments and dealers to resolve disputes and queries.
  • Balance the relationship between maximum collected amounts and customer satisfaction.
  • Overview deposit allocation process.
  • Liaise with the Cash Allocation Co-ordinator.
  • Check that finance Agreements have been set up correctly.
  • Speak to customers that have cancelled direct debit mandates.
  • Maximise percentage of customers paying on direct debit.
  • Maximise Collections fee income by raising and collecting late payment charges where applicable.
  • Undertake any ad-hoc tasks / projects to meet business requirements.
  • Work within applicable internal & external controls guidelines.
  • Be responsible for your own health and safety whilst conducting business operations in accordance with Company policy.

The Successful Applicant

  • Previous knowledge and experience working within a high volume collections environment.
  • Ability to prioritise and organise workload.
  • Able to communicate effectively at all levels including negotiation and assertiveness skills.
  • Computer literate - (Word, Excel, Outlook, Access).
  • Adopt a professional manner to resolve customer queries.
  • Knowledge and experience of financial leasing.
  • Strong account reconciliation skills.

  • Possess/studying for Institute of Credit Management professional qualification (MICM) at qualified level or equivalent.
  • Previous experience of working within a commercial finance organization.

What's on Offer

£26,000 - £32,000 p/a depending on experience

Apply for this job

Click the Apply or LinkedIn button below or contact Nitin Sharma quoting job reference 6134632
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