Role details

Collections Controller

Watford   •   £18,000 - £22,000   •  Permanent

Bullet points

  • B2C Credit Collections Controller position based in Watford
  • Financial Services customer service role with this leading global company

About Our Client

Credit Collections Controller

The company are listed on the London Stock Exchange and boast strong European and global growth. Their core activities focus on their specialist lending activities, making them experts in their field. The Group's core markets of lending involve Personal Loans, Residential and Buy to Let Mortgages.

Developed through organic growth their future strategy continues to follow this method and hence the need for this newly created position.

With good public transport links and parking on-site in Watford

Job Description

Credit Collections Controller position's core purpose is to monitor accounts that are in arrears and to negotiate payment arrangements with borrowers in order to bring their accounts up to date.

  • Contacting existing borrowers who are in arrears for proposals and repayments
  • Monitoring loan payments from completion until redemption
  • Contacting borrowers re direct debit returns
  • Instructing field agents where necessary
  • Instructing solicitors to initiate court action and repossession action where required and as a last resort
  • Collecting payments by debit card
  • Dealing with telephone queries from clients, solicitors and any other third parties
  • Complying with Money Laundering, Fraud Prevention and Data Protection regulations
  • Complying with CCA and FCA regulations including Debt Collection guidance
  • Ensure own compliance with the TCF policy
  • Maintain the company's compliance standards and own compliance training

The Successful Applicant

Essential/Desirable qualifications and experience

  • GSCE/GCE qualifications in both Maths and English are essential
  • Basic knowledge of Microsoft Word and Excel is essential
  • 12 months previous experience working within the financial services industry is desirable
  • 12 months previous experience working within a mortgage collections role is desirable
  • Basic knowledge of litigation processes is desirable

What's on Offer

Competitive package to include, medical and health insurance, pension scheme, Bonus structure, holiday purchase scheme, childcare vouchers and flexible benefits scheme. All this along with a vibrant working environment and team work ethos allowing individuals to enjoy going to work in Watford

Apply for this job

Click the Apply or LinkedIn button below or contact Joe West quoting job reference 13690206
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