Role details

Claims Administrator

Bristol   •   £16,000 - £18,000   •  Temporary

Bullet points

  • Immediately Available Position
  • Central Bristol Location

About Our Client

Our client, a national reputable organisation are looking for a Claims Administrator to join their expanding team.

Job Description

The duties of the Claims Administrator include, but are not limited to:-

The handling of new customer loss and damage claims

  • Maintaining and updating existing claims, with the view to resolve
  • Negotiating and settling new & outstanding claims directly with customer and insurance companies
  • Liaising with customers and senior management in a professional manner
  • Working with workshops and external repair partners to achieve a timely resolution to ensure correct billing to the customer
  • Assisting the sales team and the depot network with damage and loss queries or claims
  • Effective recording of workshop reports onto in house system and manage workloads through this process
  • To undertake any additional duties as and when requested
  • To participate in company projects
  • Escalate all disputes not resolved to Damage & Loss Team Leader
  • Travelling to workshop when required

Other Duties:

Support and assist Asset Analysts, which will include:

  • Resolving asset queries via telephone and email
  • Answering the phone in a timely and professional manner
  • Assisting with company stock takes
  • Analysing and reporting on the companies damage and losses statistics
  • Delivering requested information to a professional standard to senior management
  • Able to achieve KPI's and SLA's set for own personal targets set and workshops
  • Resolve all new and existing claims in an accurate and timely manner

The Successful Applicant

The ideal candidate for the Claims Administrator role will demonstrate the following:-

  • An excellent eye for detail
  • Be a strong team player
  • Demonstrable organisational and prioritisation abilities
  • Be an excellent communicator both written and verbal with all levels of management
  • Must be analytical - able to investigate and resolve asset issues
  • Must be able to cover holiday, sickness and Stock Counts with some flexibility when required
  • Confident approach with a good and professional telephone manner
  • Ability to manage workloads and work to strict deadlines
  • Ability to use Microsoft Excel, Word and PowerPoint.

What's on Offer

Customer service experience - especially within customer insurance claims - is desirable, but not essential. Our client is looking to interview early next week.

Apply for this job

Click the Apply or LinkedIn button below or contact Beth Weeks quoting job reference 13725323
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