Role details

Carrier Manager

Stoke on Trent   •   £45,000 - £55,000   •  Permanent

Bullet points

  • Carrier Manager
  • Stoke on Trent

About Our Client

The client is a leading retailer experiencing high levels of growth with exciting future plans and is looking for a carrier and customer service manager to join the team.

Job Description

Reporting to the General Manager the role holder will:
- Manage the carrier network across multiple carriers
- Ensure full and complete adherence by the carriers to SLA's and delivery OTIF every time to customers homes
- Ensure effective planning and execution of peak trading
- Contract manage the carrier network to deliver continuous improvement in cost and provide a first class service
- Continually re-assess carrier performance, cost and SLA's searching for opportunities to deliver improved service
- Act as carrier expert in house and support strong internal management relationships related to this operation. Key relationships will be the GM, Head of Network, Carrier Analyst team, Operations and the external Head of Carriers
-Act as main and primary contact and escalation point for the carrier operation

The Successful Applicant

To make a successful application for this role you will:

  • Have extensive e commerce home delivery understanding including external management of carrier providers or have had direct exposure within a parcel or home delivery provider managing a complex operation
  • You will understand how to command and drive a first class direct to customer (home delivery) operation
  • Have strong written and verbal communication skills
  • Have Strong analytical skills and ability to think strategically

What's on Offer

The successful carrier manager will be paid depednding on experience.

Apply for this job

Click the Apply or LinkedIn button below or contact Chris Partington quoting job reference 13753575
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