Role details

Area Operations Manager

Manchester   •   £28,000 - £30,000   •  Permanent

Bullet points

  • Area Operations Manager
  • Area Operations Manager

About Our Client

National soft services provider

Job Description

As an Area Operations Manager you will be responsible for;

  • Day to day you will be assisting to staff the units, oversee budgets, meet with the onsite clients and make sure the operation runs smoothly- including rotas, staffing levels, recruitment and HR issues, conducting audits and ordering equipment and supplies.
  • You will also be responsible for the input of wages weekly.
  • On the sites you will manage the general cleaning, this is a hands on role so part of your day may need to be spent cleaning/ training staff.
  • You will be travelling around the sites and be accountable for your portfolio so a full driving license is essential
    Due to the volume of sites and direct reports you will need to have excellent time management skills coupled with the ability to converse at all levels.

The Successful Applicant

  • You will have a minimum of 12 months knowledge in retail cleaning and FM.
  • You will have a fantastic ability to manage key stakeholder and client requirements and expectations in an agile manner
  • You must have commercial knowhow, be results orientated and expertly apply customer mindset to shape and drive improvements and service.
  • Excellent analytical skills combined with an ability to clearly translate customer service trends and root cause analysis in to strategic plans that can improve the service offering and innovate us in the field of Customer service.
  • You will understand the business levers that drive the financials, engagement & loyalty alongside demonstrating an understanding of which concepts are globally relevant and are market specific.
  • You will have a desire to continue to develop yourself and in turn further develop the department.
    Plus, you will demonstrate exceptional leadership skills - motivating others by inspiring and creating leaders that deliver an extraordinary customer experience!

What's on Offer

  • Offer excellent career and development opportunities, as an organisations that's proud of its great people, we believe in the opportunity to recognise and share success, that's why we offer a competitive salary and additional benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Natalie Moyles quoting job reference 13769734
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