Role details

Area Manager (Soft Services FM)

Leeds   •   £23,000 - £24,000   •  Permanent

Bullet points

  • Area Manager (Soft Services FM)
  • Area Manager (Soft Services FM)

About Our Client

National Soft Services Provider

Job Description

As an Area Manager (Soft Services FM) you will be responsible for;

1. QSHE to maintain and drive a safety culture within the region

2. Cost Control to manage costs tightly and deliver within budget

3. Service Delivery leadership of operations teams to deliver the contract specification

1. QSHE & Compliance

  • Implement Health & Safety procedures and practices without exception

  • Actively build a zero accident culture

  • Ensure service delivery in accordance within statutory, health & safety regulations and all prescribed recommendations and standards

  • Manage audit compliance and rectify non-compliant areas within agreed timescales

  • Develop and implement quality management processes for the contract (e.g. quality audits)

2. Cost Control

  • Set and manage budgets for the service lines - deliver within budget constraints

  • Identify and drive through efficiency savings e.g. reductions in overtime, absenteeism & sickness

  • Instigate initiatives to reduce material costs (waste, consumables, equipment and disposables)

  • Manage Adhoc work and Contract Variations process

  • Drive performance and productivity improvements to reduce cost to achieve year on year targets

  • Main interface with sub-contractors to ensure compliance, cost-effectiveness and service delivery

  • Ensure all staff adhere to company commercial processes at all times

3. Service Delivery

  • Lead change and drive performance of staff in accordance with values and targets

  • Ensure customer satisfaction by ensuring a consistent service across the area, and achieving the SLAs and targets within the contract

  • Define and manage projects (e.g. new service lines, integration of new areas)

  • Suggest an demonstrate service improvements and innovations

  • Provide reports to senior management / client and other business areas as required

  • Attend relevant client monthly/weekly meetings

  • Ensure contract communications are delivered effectively to ALL staff within area

  • Deputise for and support the Contract Manager as required


  • Direct line management responsibility for Cleaning Supervisors /mobiles and catering team

  • Profit and loss responsibility for their area

  • Deputise for the Account Manager as required

Communication and Working Relationships

  • Account Manager, Cleaning Supervisors & Mobile cleaners, Catering team, Training support team, Central Client & their local stakeholders, Commercial Team, QSHE & HR Business Partners, FM subcontractors

The Successful Applicant

  • MotiIOSHonal Analyticalh experience of leQAing teams through periods of organisational change

  • Good people management skills - drive and enthusiasm to help drive the business forward.

  • Strong written communication skills

  • Able to prioritise workload, delegate effectively and work autonomously

  • Able to assimilate and understand complex contractual documents to seek solutions to project issues

  • Good decision maker - ability to resolve on site problems whether in the field or over the phone to assist the team.

  • Experience in the management and delivery of FM services across a diverse portfolio of facilities

  • Understanding of employment law, policies and systems such as H&S, QA, environmental and corporate while complying with current and appropriate legislation and standards

  • Desirable Health & Safety qualification e.g. IOSH and strong H&S awareness

  • Highly IT literate in MS Office and systems management software

  • Analytical approach to using data to enhance business performance.

  • Flexible work pattern - frequent requirement to undertake site visits and attend client meetings or work different hours

  • Full driving licence

What's on Offer

  • Permanent

  • Hours worked per week: 40

  • Full Time

  • Number of direct reports: 6

  • Compliance requirements: High level security check

  • Car allowance or company car

Apply for this job

Click the Apply or LinkedIn button below or contact Natalie Moyles quoting job reference 13765879
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