Household Business


Our activities

Our household business incorporates two operations:
  • Our doorstep deliveries operation where milkmen and milkwomen deliver milk and other products to our customer's homes across the country
  • Our foodservice operation which delivers Dairy Crest branded milk to caterers and retailers.
As lifestyles and shopping habits have changed over the last 20 years, the amount of milk delivered direct to the doorstep has reduced and continues to do so. However, with more than a million customers, we retain a loyal customer base which values the personal service that our milkmen provide and recognises the role we play at the heart of the community. Our household business remains a strongly profitable part of our business and we are committed to providing a first class service to all our customers.

Our doorstep deliveries

Our milkmen and milkwomen deliver to homes throughout southern England, South Wales and East Anglia.
  • We deliver to 2 million households
  • We deliver 500 million bottles of milk a year
  • We have 3,000 milk rounds
  • We have 180 depots
  • We are the leading Doorstep delivery business in England and Wales.

More than just a pinta!

Our doorstep business provides much more of a service than just delivering milk. For starters, our milkmen can deliver lots of household goods and general groceries - not just the traditional pinta! - and you'll start to see why the Dairy Crest doorstep delivery service is so popular.

And there's more...

Throughout the year, we also have a full range of products on offer. This includes everything our customers need for the perfect Christmas or Easter, including an excellent range of Christmas hampers, as well as in-season garden products, such as Bulbs and Plants.

Our foodservice business

Through our Chill Chain operation our Household business also delivers milk and products to 20,000 shops, hotels, restaurants and caterers throughout England and Wales.
Our primary focus is the customer, offering a no minimum delivery criteria, so our customers can order as much, or as little as they like.
With a dedicated 6 day refrigerated delivery of an extensive range of branded products including fresh milk, butter, cheese, fruit juice and eggs, Chill Chain offers an unparalleled service to its customers.